Call Detail Records (CDR)

Call Detail Records (CDR) logs call activity in the system and can be sent out or be queried to/from billing application.

Before you begin make sure the following services have been activated.
1. Cisco CAR Web Service  ---> For access CDR details in Publisher web page.
2. Cisco SOAP - CDRonDemand Service  ---> For billing application that query CDR directly from Publisher

Enable Service Parameters

1. Enable CDR in Callmanager Service Parameters (Enable all server in the cluster).

2. If you want to include FAC in CDR, set Display FAC in CDR = True.

To access CDR details in Publisher web page use the following URL.

https://{Publisher IP Address}:8443/car/Logon.jsp

User has to be assigned in Standard CAR Admin Users Group to access this page.
  
To send CDR details to external server using FTP/SFTP.

1. In Cisco Unified Serviceability Page, Select Tools> CDR Management

2. In Billing Application Server Parameters, click Add new

3. Enter IP Address of FTP/SFTP server, account to login that server and Directory Path.

4. If you've got the error message, make sure that server already start FTP/SFTP service.