UCCX Initial Configuration

This article is based on UCCX7.0.

After you have installed UCCX, the first thing to do is initial the configuration.

1. Use browser to access http://{UCCX IP Address}/appadmin.

The default login is Administrator, ciscocisco

2. Since this is standalone server I'll use Single Node.

3. Enter CM IP Address that has enabled AXL Service (Normally is Publisher) and user account that has Standard AXL API Access Roles in Callmanager.

4. Upload your license files.

5. Wait for System Components Activation and click next.

6. Enter user and password for Telephony Subsystem and RmCm Subsystem. These users will be created in Callmanager Application User automatically.

 Note:

   6.1 User in Telephony Subsystem is used to control CTI Ports and CTI Route Point in Callmanager.

   6.2 User in RmCm Subsystem is used to control Agent Phones.

7. Enter System Parameters Configuration.

Number of HR session licenses = The maximum sessions that HR client can connect to server

Recording Count = The maximum concurrent on demand recording.

Number of Outbound seats = The number of outbound agent.

Codec = Codec that will be used in UCCX.

8. Select language you want to use (can choose more than 1) and check Country Specific if you want to customize your system audios for that language.

9. Select end user(Sync from Callmanager) to be used as an administrator in UCCX.

10. See Cisco Unified CCX Setup Result Information if these is any error.